Frequently Asked Questions

When is the best time to go to urgent care?

Because we experience many walk-ins each day, it’s difficult to predict low-volume times. If you are planning on visiting one of our facilities in the near future, schedule an appointment to hold your spot.

How late is urgent care open?

Our hours are from 8 a.m. to 8 p.m. every weekday and 8 a.m. to 5 p.m. on the weekends.

What can I go to urgent care for?

Urgent care facilities are designed to handle minor illnesses and injuries for adults and children six months and older. Centra Care facilities offer a wide range of services and treatments, including:

  • On-site x-rays
  • Flu shots
  • Physical exams
  • Blood tests
  • Prescriptions*
  • Stitches
  • UTI
  • Back pain
  • Cold & flu
  • Strep throat
  • Pink eye
  • Sprains & strains
  • Food poisoning
  • Pneumonia
  • Asthma
  • & more

*Due to restrictions, we are only able to fill prescriptions that we write.

Do urgent care centers accept insurance?

Yes. At Centra Care, we accept the same insurance as our partners throughout the Shawnee Mission Health network, including Medicare. View the full list of insurance plans we accept here.

How much does it cost to go to urgent care?

Cost will vary depending on services needed and insurance, but generally speaking, a visit to urgent care is less expensive than an emergency room visit.

Can I get quality care at an urgent care clinic?

Absolutely. As part of the Shawnee Mission Health network, all Centra Care locations throughout Kansas City are staffed with board-certified Shawnee Mission Health physicians.

Can urgent care share my information with my doctor?

Yes. If you are already a patient of Shawnee Mission Health, your health records are immediately available to our urgent care providers. The details of your Centra Care visit will also be communicated to your primary care physician. If you have a primary care physician outside of Shawnee Mission Health, your physician can request your records.

Can I get scans done at urgent care?

Yes, but only digital X-rays.

When should I go to urgent care vs. an ER?

Generally, all life-threatening conditions should be treated at the ER. For more information on when to visit urgent care vs. ER, reference our infographic.

Is urgent care considered an emergency room?

No. Urgent care centers are only set up to treat minor illnesses and injuries. If your condition is life-threatening, call 911 immediately.